Privacy Policy

Effective Date: 22 September 2026
Last Updated: 22 September 2026

Handy Cleaning Services (“Handy Cleaning Services”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://handycleaning.com.au/ (the “Website”).

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our Website, submit an enquiry or quote request, or contact us about our cleaning services.

1. Information We Collect

When you use our Website or contact us, we may collect information including:

• Your name

• Email address

• Phone number

• Your location or service address

• Information about the cleaning service you require

• Details provided in your enquiry or quote request

• Information you provide when communicating with us

• Information reasonably necessary to provide our cleaning services

We may also automatically collect limited technical information when you use our Website, such as your IP address, browser type, device information and general website usage information, where applicable.

2. How We Collect Information

We may collect personal information when you:

• Submit a contact form or quote request through our Website

• Contact us by email or telephone

• Request information about our cleaning services

• Request or arrange a cleaning service

• Communicate with us regarding an existing or potential booking

• Use or interact with our Website

Where reasonably practicable, we collect personal information directly from you.

3. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries

• Provide cleaning quotes

• Contact you regarding your enquiry

• Arrange and manage cleaning services

• Schedule appointments

• Provide customer support

• Communicate with you about our services

• Maintain business and customer records

• Improve our Website and services

• Protect the security of our Website and systems

• Comply with applicable legal obligations

We do not use personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.

4. Website Forms and Email

When you submit information through a form on our Website, the information you provide may be transmitted to our business email system so that we can receive and respond to your enquiry.

We may use Google services, including Gmail and the Gmail API, to process and deliver form submissions to our business email account.

For example, information submitted through a quote or contact form may be sent to:

admin@handycleaning.com.au

The Gmail API may be used to send or deliver email notifications relating to enquiries submitted through our Website.

We only request and use the Google permissions reasonably necessary for this email functionality.

We do not use information submitted through our Website to access unrelated Google account information.

5. Google API and Google User Data

Where Google APIs are used by our Website or business systems, Google may process information in accordance with Google’s applicable terms and policies.

Our use of Google API services is limited to the functionality required for our business email and website enquiry process.

We do not sell Google user data or Website enquiry information.

We do not use Google API data for advertising, profiling or unrelated purposes.

We will not request access to Google account information that is not necessary for the functionality being provided.

Google requires applications using its API services to clearly disclose how Google user data is accessed, used, stored and shared. Our use of Google API services is intended to be limited to the purposes described in this Privacy Policy.

6. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• Our employees and authorised personnel

• Website and hosting providers

• Email and technology service providers

• Google and other service providers used to operate our Website or business systems

• Professional advisers where reasonably necessary

• Government authorities or other parties where required or authorised by law

We do not sell, rent or trade your personal information to third parties.

7. Overseas Processing

Some third-party technology and service providers we use may store or process information outside Australia.

For example, Google and other technology providers may process information using systems located in Australia or overseas.

Where applicable, we take reasonable steps to handle personal information in accordance with relevant Australian privacy requirements.

8. Cookies and Website Analytics

Our Website may use cookies and similar technologies to help the Website operate correctly, understand how visitors use the Website and improve our services.

Cookies may collect information such as:

• Browser type

• Device information

• Pages visited

• General usage information

• IP address or similar technical information

You can control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

If third-party analytics or other services are used, those providers may handle information according to their own privacy policies.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure.

We may use appropriate technical and organisational measures, including access controls, secure systems, authentication and reputable third-party service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include the period necessary to:

• Respond to enquiries

• Provide our services

• Maintain business records

• Resolve disputes

• Meet legal or accounting obligations

• Protect our legitimate business interests

When personal information is no longer reasonably required, we may securely delete or de-identify it, subject to applicable legal and record-keeping requirements.

11. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing an access or correction request.

12. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below.

We will review your complaint and take reasonable steps to respond and resolve the issue.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), depending on your circumstances and applicable privacy laws.

13. Third-Party Websites

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices.

Any updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or wish to make a privacy complaint, please contact us:

Handy Cleaning Services
Email: admin@handycleaning.com.au
Phone: 0420 360 720
Location: Geelong VIC 3218, Australia
Website: https://handycleaning.com.au/

By using our Website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.