Terms & Conditions

Effective Date: 22 September 2026
Last Updated: 22 September 2026

These Terms & Conditions (“Terms”) apply to your use of the Handy Cleaning Services website, https://handycleaning.com.au/ (the “Website”), and to enquiries and cleaning services provided by Handy Cleaning Services (“Handy Cleaning Services”, “we”, “us”, or “our”).

By using our Website, submitting an enquiry or quote request, or engaging our cleaning services, you agree to these Terms.

1. Our Services

Handy Cleaning Services provides residential and commercial cleaning services in Geelong, the Surf Coast and surrounding areas.

Our services may include:

• Carpet cleaning

• Carpet steam cleaning

• Commercial cleaning

• Office cleaning

• Pressure washing

• School cleaning

• Pub cleaning

• Club and restaurant cleaning

• Tile and grout cleaning

• Other cleaning services offered by us from time to time

The availability and scope of services may depend on the property, location, condition and specific requirements of the customer.

2. Website Information

We make reasonable efforts to ensure that information on our Website is accurate and current.

However, service descriptions, photographs, availability, prices and other information may change from time to time.

Information displayed on the Website does not constitute a guarantee that a particular service, price, result or appointment will be available in every circumstance.

3. Enquiries and Quotes

Customers may submit an enquiry or quote request through our Website.

Submitting a form does not automatically create a contract or guarantee that a service will be provided.

We may contact you to obtain additional information about the property, service requirements, preferred date and other relevant details before providing a quote or confirming a booking.

Any quote provided may be subject to the information available to us and the actual condition of the property.

4. Booking Confirmation

A cleaning service is confirmed only when Handy Cleaning Services has accepted and confirmed the booking.

We may contact the customer by telephone or email to confirm:

• Service requirements

• Property details

• Date and time

• Pricing

• Access arrangements

• Any special requirements

Availability is subject to our scheduling and operational capacity.

5. Customer Responsibilities

Customers are responsible for providing accurate information regarding the property and requested service.

Customers should inform us of:

• Existing damage

• Fragile or valuable items

• Delicate surfaces

• Special cleaning requirements

• Safety hazards

• Access restrictions

• Any other condition that may affect the cleaning service

Customers should also ensure reasonable access to the property at the agreed time.

6. Access to the Property

The customer is responsible for providing suitable access to the property at the agreed time.

If our cleaning team is unable to access the property due to locked doors, unavailable keys, security restrictions or other circumstances within the customer’s control, the appointment may need to be rescheduled.

Any applicable waiting, cancellation or additional charges will depend on the circumstances and the terms agreed for the relevant booking.

7. Cleaning Results

We aim to provide professional and high-quality cleaning services.

However, cleaning results may vary depending on:

• Age and condition of the surface

• Existing stains or marks

• Previous cleaning or treatment

• Material and construction

• Level of dirt or buildup

• Accessibility

• Wear and deterioration

We cannot guarantee that every stain, mark, odour or surface condition can be completely removed.

8. Existing Damage and Delicate Surfaces

Customers should inform us of existing damage, deterioration or unusual conditions before cleaning begins.

Where we reasonably believe that a particular cleaning method may cause damage to a surface or property, we may decline to perform that particular task or recommend an alternative approach.

We are not responsible for pre-existing damage or deterioration that was not caused by our services.

9. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please contact us as soon as reasonably possible.

Any cancellation or rescheduling fees will depend on the circumstances and any terms communicated or agreed at the time of booking.

We may also need to reschedule a service because of circumstances outside our reasonable control.

10. Payment

Payment terms, pricing and available payment methods will be communicated to the customer where applicable.

Unless otherwise agreed, customers must pay for services in accordance with the payment terms provided by Handy Cleaning Services.

We may decline or suspend further services where an amount remains unpaid.

11. Damage or Loss

We take reasonable care when providing cleaning services.

If you believe that our service has caused damage to your property, please notify us as soon as reasonably possible and provide details of the issue.

We may investigate the circumstances and request reasonable information or evidence relating to the claim.

Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified under Australian law.

12. Website Use

You must not use our Website:

• For unlawful purposes

• To gain unauthorised access to our systems

• To introduce malicious software or harmful code

• To interfere with Website security or operation

• To copy or commercially exploit Website content without permission

We may restrict or suspend access to the Website where reasonably necessary for security, maintenance or operational reasons.

13. Intellectual Property

Unless otherwise stated, the content of our Website, including text, branding, logos, images, graphics and other materials, belongs to or is licensed to Handy Cleaning Services.

You must not reproduce, modify, distribute or commercially exploit our Website content without our prior written permission, except where permitted by law.

14. Email and Google Services

Our Website may use third-party technology services, including Google services and Gmail/Gmail API, to process and deliver email notifications relating to customer enquiries and form submissions.

Information submitted through the Website may be transmitted through these services for the purpose of receiving and responding to customer enquiries.

Use of these services is subject to the applicable terms and policies of the relevant third-party provider.

15. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By submitting information through our Website, you acknowledge that your information may be collected, processed and handled in accordance with our Privacy Policy.

16. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that applies under the Competition and Consumer Act 2010 (Cth), Australian Consumer Law, or any other applicable legislation.

Where Australian law provides you with rights or remedies that cannot legally be excluded, those rights remain unaffected.

17. Limitation of Liability

To the extent permitted by law, Handy Cleaning Services will not be liable for loss or damage arising from circumstances outside our reasonable control or circumstances that could not reasonably have been prevented.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

18. Events Outside Our Control

We may be unable to provide a service because of circumstances beyond our reasonable control, including severe weather, natural disasters, emergencies, unsafe conditions, accidents, illness, government restrictions, utility failures or other unforeseen circumstances.

Where reasonably possible, we will contact affected customers and arrange an alternative service time.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated “Last Updated” date.

20. Governing Law

These Terms are governed by the laws applicable in Victoria, Australia.

Any dispute relating to these Terms or our services will be subject to the applicable laws and courts of Victoria, Australia, subject to any mandatory rights or protections available under Australian law.

21. Contact Us

For questions regarding these Terms or our services, please contact:

Handy Cleaning Services
Email: admin@handycleaning.com.au
Phone: 0420 360 720
Location: Geelong VIC 3218, Australia
Website: https://handycleaning.com.au/

By using our Website, submitting an enquiry or engaging our services, you agree to these Terms & Conditions.